Privacy Policy

This Privacy Policy describes how Entesy Studio ("Entesy", "we", "us", or "our") collects, uses, and discloses information when you visit entesy.studio or use any of our services (the "Services").

01 — Information we collect

We collect information you provide to us directly, information collected automatically when you use the Services, and information from third parties.

• Information you provide: name, business name, email address, billing information, project files you upload (raw video, audio, and supporting assets), and any messages you send us.
• Information collected automatically: IP address, browser type, device identifiers, pages visited, referring URLs, and timestamps. We use cookies and similar technologies for this.
• Information from third parties: payment processors (Stripe), scheduling tools (Cal.com), and analytics providers may share information about your interactions with us.

02 — How we use your information

We use the information we collect to provide, maintain, and improve our Services; process payments; communicate with you about projects, billing, and marketing (with your consent); detect and prevent fraud; and comply with legal obligations.

03 — How we share information

We do not sell your personal information. We share it only with:

• Service providers who help us operate the business (Frame.io for project review, AWS for storage, Stripe for billing, Postmark for email).
• Professional advisors like lawyers, accountants, and auditors when needed.
• Authorities when required by law or to protect our rights.
• A successor entity in the event of a merger, acquisition, or sale of assets.

04 — Data retention

We retain project files (raw uploads and final deliveries) for 180 days after delivery unless you request earlier deletion. Account information is retained for as long as you have an active account plus 7 years for tax and accounting purposes.

05 — Your rights (GDPR, CCPA, and others)

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Delete your personal information ("right to be forgotten")
• Restrict or object to how we process your information
• Port your data to another service
• Opt out of marketing communications and the sale or sharing of personal information

To exercise any of these rights, request a call at cal.com/entesystudio/freecall and we'll handle it within 30 days.

06 — Cookies and tracking

We use cookies for essential functionality, analytics (Plausible / GA), and improving the Services. You can disable non-essential cookies through your browser settings or our cookie banner. We do not use cookies for cross-site advertising.

07 — Security

We use industry-standard security practices including encryption in transit (TLS 1.3) and at rest (AES-256), access logging, and least-privilege access controls. No system is 100% secure — if we discover a breach affecting your data, we will notify you within 72 hours.

08 — Children's privacy

The Services are not directed to anyone under 16. We do not knowingly collect information from children. If you believe we have, contact us via the booking page and we will delete it.

09 — Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, notify active clients through their account.

10 — Contact

Questions about this policy? Book a call at cal.com/entesystudio/freecall or write to us at [Entesy Studio LLC, mailing address — placeholder].